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Shipping
Your order
will be shipped out in 2 working days and you will receive an email
with tracking number and courier used. Delivery usually takes 5-12 days
from the shipped date, excluding holidays.
Returns
At Nanion Malaysia, we want to make your returns as easy as possible.
You may return your order or items for any of the following reasons:
- You received a damaged item from the courier
- You have proof of purchase (order number, delivery note, bank statement).
- Received an incomplete product (missing quantity)
- Received the wrong product(s) (e.g. different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
Please note that for hygienic and logistical reasons, some items are not returnable. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not accept the item and return refund to you.
If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through Pos Laju (other courier service providers are also accepted) to:
West Malaysia:-
Ecoat Resources Sdn Bhd.
571, Jalan Masjid Negeri, Taman Gelugur, 11600 Jelutong, Pulau Pinang
GoKleen Trading & Services Sdn.Bhd
Lot 409, Taman Sung Seng, Airport Road, 98000 Miri, Sarawak.
Refund
Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited to your account.
Returns by courier services.
- All items will be inspected on return.
- All returned items shall be sent in their original condition and packaging.
- We try hard to accept all exchanges and returns request but in the unfortunate events that the item returned is in an unsuitable condition , we may dispose of it accordingly.
- We are not responsible for any items that are returned to us by mistake.
- We reserve the right to refuse any returns requests.
We reserve the right to deny refund if the items/goods do not meet our Refund and Return policy guidelines.
Please reach out to our Customer Service Team before applying for a return / refund, we will assist you further and guide you the way.